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Consumer Alerts

 

Reporting Identity Theft and Account Fraud

If you're a victim of identity theft or account fraud, you should call a Century Bank and Trust customer service representative immediately at 517-278-1500 or toll-free at 1-888-278-8621.

  • Call the toll-free fraud number of any one of the three major credit bureaus to place a fraud alert on your credit report.  As soon as the credit bureau confirms your fraud alert, the other two credit bureaus will automatically be notified to place fraud alerts on your credit report, and all three reports will be sent to you free of charge.

  • Contact your local police and ask to file a report. Even if the police can't catch the identity thief, having a police report can help you in clearing up your credit records later on.
  • File a complaint with the Federal Trade Commission (FTC). Call the FTC's identity theft hotline toll-free at 1-877-IDTHEFT (438-4338). The hotline is staffed by counselors trained to help victims and take their complaints. You may also file a complaint online at www.consumer.gov/idtheft.
  • Complete the identity theft affidavit, which will assist you in reporting to many companies that a new account has been opened in your name. Obtain a copy of the identity theft affidavit by clicking the link below:
    www.ftc.gov/bcp/conline/pubs/credit/affidavit.pdf.

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Preventing Online Fraud

On the Web, there are new types of criminals called "phishers". These people may send very realistic emails pretending to be from Century Bank and Trust or some other organization you know and trust. These emails ask the recipient to click on various links to Century Bank and Trust websites. Do not click on the links or respond to the messages. Doing so may cause you to be redirected to a fraudulent site.

Century Bank and Trust will never contact you to request personal information such as Social Security Numbers, account numbers, user ID's, MasterMoney debit or ATM card numbers, PIN's or passwords via email, telephone or by fax. Do not respond to these requests. These are fraudulent attempts to obtain your information. If you receive such a request, please contact us immediately at 517-278-1504.

Don't Ever Give Out Personal Information - Ever!

Email Use:

  • Be alert for fraudulent emails, even though they appear to be from a reputable source.
  • Delete any email that requests your personal information immediately. Do not respond to it. Reputable businesses never request personal information in an email.
  • Never send your personal information via an unsecured email.
  • Do not open email attachments from unknown or unsolicited senders.
  • Be careful when clicking on a link in an email. Even though it is identical to the actual company's website, it could be fraudulent. To check, open a new browser window and manually type in the URL provided in the email. If they don't match, delete the email with the suspicious link immediately.


Online Security:

  • If you visit a website that is not what it claims to be, leave it immediately.
  • Only do business with companies you know and trust.
  • Watch carefully for imitation web sites that are designed to trick you into giving out personal information.
  • Any sites that you do business with should have privacy and security statements. Read them carefully.
  • Choose passwords or Personal Identification Numbers (PIN's) that are difficult to guess and use a different password for each of your internet accounts. Change these passwords often.
  • Make sure the website is certified with a digital security certificate by clicking on the "closed lock" or "solid key" image located in the bottom bar of your browser window. A small frame with site security information will appear. Click the word "Subject" for Internet Explorer to verify that you are on the correct website. To verify the site certification authority, click the "Issuer" tab. For Netscape, click on "View Certificate" to view subject and issuer details. When the internet address begins with "https", the "s" behind http signifies that your information is secure during transmission.

Virus Protection:

  • Make sure you promptly disconnect from the internet when you are not online.
  • Keep your anti-virus software up-to-date to guard against new viruses. Download the anti-virus updates as soon as you are notified.


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Preventing Identity Theft and Account Fraud

We want to make sure our customers are aware of the dangers of identity theft. Identity theft occurs when criminals find a way to steal your personal or other identifying information to access your accounts, open new accounts, apply for credit in your name, make purchases, and commit other fraud related crimes.

The best defense against identity theft is knowledge. The following tips and information will help you prevent identity theft:

  • Debit and Credit Card Tips. Sign debit and credit cards immediately after they arrive. Track credit, debit and ATM receipts and never throw them in a public trash receptacle. Keep an eye on your debit or credit card until the merchant completes your transaction, and make sure you get your card back. Do not keep passwords or ATM PIN's in your wallet, purse, desk or organizer.
  • Report lost or stolen checks or ATM, debit and credit cards immediately. Review new checks to make sure none were stolen in transit. Be aware of the expiration date on your debit or credit card; if you do not receive a reissued card before the expiration date, notify customer service.
  • Monitor your accounts for unauthorized use. Online banking makes it easy to review your transactions online daily.
  • Check your credit reports. Century Bank and Trust recommends that you periodically check your credit report. You can obtain a copy of your credit report at any time from one of the three major credit bureaus:

  • Pay attention to your billing and account statement cycles. If regular bills or statements stop arriving in the mail, take action. Call the company's customer service number. Someone may have filed a false change-of-address notice to divert your mail.
  • Guard your mail from theft. Deposit outgoing mail in post office collection boxes or at your local post office rather than in an unsecured mailbox. Promptly remove mail from your mailbox. If you're planning to be away from home and can't pick up your mail, call the U.S. Postal Service at (800) 275-8777 to request a vacation hold.
  • Be alert for email hoaxes and suspicious phone inquiries. These may appear to come from a trusted business or friend, but actually are designed to trick you into providing sensitive information. Don't provide personal or financial information to anyone unless you initiated the contact.
  • Century Bank and Trust will never contact you to request personal information such as Social Security Numbers, account numbers, user ID's, MasterMoney debit or ATM card numbers, PIN's or passwords via email, phone or by fax. Do not respond to these attempts to obtain your personal information. If you have received such a request, please contact a Century Bank and Trust customer service representative immediately at 517-278-1500 or toll-free at 1-888-278-8621.

Protect Personal Information

  • Protect your Social Security Number. Don't list it on your checks or carry your Social Security Number card unless you need it. Give your Social Security Number only when absolutely necessary. Ask to use other types of identifiers when possible.
  • Shred unnecessary financial documents, including old bank statements, invoices, charge receipts, checks, unwanted pre-approved credit offers, and expired charge cards before disposing of them.
  • Choose unique passwords to access your accounts online. Don't use any part of your Social Security Number, birth date, middle name, names of spouses, children or pets, consecutive numbers or anything else that a thief could easily discover. Choose passwords that are difficult for others to guess and use a different password for each of your online accounts. Use both letters and numbers. Do not share your ID's or passwords with anyone.



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